Refund policy
Return & Refund Policy
We want you to love your Luxuria purchase. If something is not right, we are here to help.
Returns
You have 14 days after receiving your order to request a return.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition.
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Items must include original tags and packaging.
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Proof of purchase is required.
To request a return, please contact us at:
Please do not send items back before contacting us and receiving return instructions.
Damaged or Incorrect Items
Please check your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours and we will review the issue and provide a suitable solution.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned after use, including:
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Beauty products
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Makeup products
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Perfumes (if opened)
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Personal care items
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Underwear and intimate items
Items that are worn, washed, damaged, missing tags, or not in their original condition cannot be accepted.
Sale items and gift cards are also non-refundable.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges depend on product availability.
Refunds
Once your return is received and inspected, we will notify you about the refund status.
If approved, refunds will be processed through the original payment method.
Please allow time for your bank or payment provider to complete the transaction.
If you have any questions, contact us: